FREQUENTLY ASKED QUESTIONS

High Density Polyethylene (HDPE) has an extra high strength-to-density ratio and is one of the most commonly used plastics – typically found in more rigid products like milk containers, cups and water bottles. Its strength acts as a barrier against moisture and resists insects, rot and other chemicals. Easily recyclable and free from harmful emissions, the use of HDPE results in decking boards that are stronger, ultra-durable and more sustainable than composites with non-HDPE plastics.

Poliwood Decking is designed to withstand the daily wear and tear of outdoor living. We do recommend cleaning your deck regularly to remove pollen, organic debris, dirt or stains. A broom and a garden hose is a convenient cleaning method. If you find accumulated dirt or grime, use soap and water and a soft scrub brush and simply rinse off with water. More detailed information can be found in our Care and Maintenance Guide.

Every deck will have its own unique requirements. In order to make your project a success, please follow the official Poliwood Decking installation guide which can be found on our website.

It is recommended that only professionals use a pressure washer with wide fan tips at low pressures. If done improperly, extreme concentrated high pressure will damage any composite deck material. Exercise caution and check with a professional as improper use could lead to damage or loss of your warranty coverage.

Not usually, but dripping grease can cause stains, so it is recommended a heat resistant mat (not rubber, vinyl or latex) is placed under your grill. Improperly installed fire features and fire pits can cause damage from direct exposure to flames or excessive radiated heat. Exercise proper caution when designing, installing and using fire features.

Make sure there is adequate and unobstructed airflow under the deck to prevent excessive water absorption. Improve drainage or grade flat areas where standing water may gather. For decks with limited ventilation, 300mm of clear ventilation is required.

All decking products should ideally maintain a minimum of 50mm between the bottom of the deck substructure/joists and the ground. The deck design must allow unrestricted airflow under at least half of its perimeter to permit adequate ventilation.

There are three colours to choose from, they are Charcoal, Oldwood and Sandalwood. There are also three decking profiles available which are the hollow core decking board, solid fascia board and single groove framing boards.

With Poliwood Decking you have the choice to use either a 5mm or 1mm concealed fixing clip to secure the board in place. We do not recommend face fixing the boards (unless necessary) as face fixing does not allow for movement in the boards and can cause cracks to arise.

No, the composition of Poliwood Decking means it will not splinter. This makes it ideal for use around pets and small children.

Most definitely. Due to its makeup it is unaffected by the salt in the air.

Calcium chloride or rock salt can be used to melt ice and snow on Poliwood Decking. Care should be taken to rinse off when the weather makes this practical. Use plastic shovels (never metal) to remove snow and ice. A metal shovel can possibly chip the decking surface and void the warranty.

No, Poliwood Decking should never be sanded. Sanding will change the appearance and protective qualities of the Poliwood Decking material and will void the warranty with respect to any condition caused by sanding.

Poliwood Decking is made from 90% recycled materials, including reclaimed timber and sawdust as well as recycled plastic from many common household items, such as plastic wrap, bottles and containers.

Poliwood Decking has a full Supershield 360-degree encapsulation that provides superior fade and stain resistance. Poliwood Decking will stabilise its colour in the first 3-6 months when first exposed to UV.

No, but like any wet surface, caution must be taken. Poliwood Decking is manufactured to have a non-slip finish on the face of the decking board. It has excellent slip resistance in both wet and dry conditions. Poliwood Decking achieved a R10 slip rating.

Poliwood Decking has one of the longest decking board lengths on the Australian market with our hollow decking board being available in a 5.7m length. This means less joins on your deck which makes for a better looking finished deck.